Customer Success Manager

Customer Success Manager

ABOUT

SharpLaunch is a real estate tech startup that aims to disrupt the $12 Trillion commercial real estate industry. We are building an innovative digital marketing platform for commercial properties and looking for incredibly resourceful, fun and talented professionals to help continue to accelerate the business. Join a fast-growing team in a very exciting proptech industry.

JOB SUMMARY

As the Client Success Manager you will play an integral role for client engagement, retention and expansion efforts.  You will have end-to-end responsibility for client onboarding and day-to-day account management of a portfolio of commercial real estate companies, primarily in the U.S market. The CSM will be a trusted advisor to our customers and help them realize the business value obtained through our software.

The ideal candidate will have the capacity to manage multiple accounts in a fast-paced environment, enjoy solving problems, and have excellent interpersonal skills.

WHAT YOU’LL DO

  • Own post-sales customer relationships with key account stakeholders to drive valuable partnerships through account management activity and identifying opportunities for continued growth
  • Continuously look for ways to delight customers, drive satisfaction and help our customers achieve their desired outcomes
  • Advise clients on best practices for using the SharpLaunch platform and its suite of tools
  • Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
  • Serve as central point of contact for customer accounts

REQUIREMENTS

  • Native English speaker
  • Minimum 3 years CSM, Account Management or similar client-facing role
  • Demonstrated ability to work independently to plan, prioritize, coordinate, and manage multiple client engagement projects of varying degrees of complexity
  • Experience in B2B SAAS preferred
  • Highly organized with meticulous attention to detail
  • Demonstrated problem solving skills
  • Excellent written and oral communication skills (native English)
  • Ability to juggle priorities and thrive under pressure

WHAT WE OFFER

  • UNLIMITED vacation days; take time off when you need
  • Flexible work from home policy
  • Competitive salary and benefits
  • Opportunities to progress in a growing startup
  • Dynamic, young, international team
  • Great office in central location (Corsega with Enric Granados)
  • Fun team events